(dis)satisfied?!

Care is people's work. It often goes well, unfortunately sometimes things go wrong. Are you (dis)satisfied? Let us know!

Are you dissatisfied? Then we would appreciate it if you discuss this with us. When we are aware of your dissatisfaction, we can together determine how we can resolve this.

If this is difficult for you or if you cannot resolve it with us, you can discuss your complaint with an independent and impartial complaints officer. The complaints officer will work with you to find a solution to your complaint or problem. The complaints officer can try to mediate the complaint. The complaints officer does not take sides and therefore has no opinion. Everything you tell the complaints officer is confidential. You can submit a complaint to Quasir†

Can't agree with me and the mediation by the complaints officer? Then you can request a decision about your complaint from Quasir†The decision of the complaints body is binding.

Do you not agree with the way things are going and do you want to move on? Then you can contact the dispute resolution body Care Dispute Foundation†More information can be found on the various websites and of course in the complaints brochure that you receive during your first visit to the practice.

You can only complain to the disciplinary committee about situations that fall under the disciplinary standards (professional codes) within complementary care. A disciplinary committee can therefore be seen as quality assurance of the professional/branch organisation. Disciplinary committee within complementary care differs from the perhaps well-known discipline among BIG registered, because there is no legal framework for healthcare professionals other than BIG registered. Do you have a situation that falls under the professional code of a complementary healthcare professional and do you want the quality to be improved? Please contact the ACoZo foundation.

Do you want information or advice with a question or complaint?

Then go to itNational Health Care Hotline†The National Healthcare Reporting Center is part of the Healthcare Inspectorate (IGZ). They provide information and advice if you have a question or complaint about the quality of care. They do not resolve complaints, but they do help you further. They inform you about the possibilities to resolve your complaint, they answer your questions and they help you with practical tips. You will also find more information about the Care Quality, Complaints and Disputes Act (Wkkgz) here.